Note: This number is not for enquires relating to train times, complaints, and compensation etc. If your query relates to your rail journey please contact the appropriate train company.

West Midlands Railway - 0344 811 0133

Virgin Trains - 0333 103 1031

CrossCountry - 0344 811 0125

Chiltern Railways - 03456 005 165.

If you are interested in finding out more about WMR plans for the rail devolution of the West Midlands, please contact us at:

Phone - 0121 214 7423

Please contact us with your general enquires between 0900-1700 Monday - Friday (excluding bank holidays).


Laura Shoaf
Malcolm Holmes

Malcolm Holmes is Executive Director, West Midlands Rail (WMR), and Director of Rail, Transport for West Midlands (TfWM), leading the development and delivery of local rail policy for the region. WMR has worked collaboratively with the Department for Transport to specify and procure the new West Midlands franchise which started operation in December 2017. WMR is a limited company owned by the local transport authorities of the West Midlands including TfWM, with the ultimate aim of creating a fully devolved rail franchise to support the economy of the region.

A career railwayman of over 25 years, Malcolm's background is in rail customer service, train crew management and operations. Previously holding senior posts with Chiltern Railways and LOROL, Malcolm has been working on West Midlands rail devolution since 2012.

Malcolm lives in the West Midlands and enjoys travel, reading, fitness and playing the piano (badly).

Toby Rackliff
Clare Horton
Matt Crowton
Christopher Blake