Privacy Statement

West Midlands Rail and our partners are committed to maintaining customer privacy and maintaining the security of any personal data we receive from you, if any. We are committed to responsible data management and subscribe to the principles of data protection legislation in the United Kingdom.

Visitors may be asked to enter basic personal information, this information may be stored manually / electronically and used for system administration and statistic analysis. All Personal information collected will be processed in accordance with, and will comply with, the Data Protection Act 1998 and will not be shared with third parties.

The website will automatically track certain information such as your IP address and browser identification in the course of your use of the website. This information is used only for system administration and for providing statistics to evaluate use of this site.

Information about West Midlands Rail use of cookies

Our website uses cookies to distinguish you from other users. This information helps us to provide you with a good experience when you browse our website and it also allows us to improve our website accordingly.

What is a cookie?

Cookies are small data files which most website operators place on browser settings or hard drives of their user's device, including computer or mobile devices (to include phones or tablet devices). Cookies may gather information about the user's use of the website or enable the website to recognise the user as an existing customer when they return to the website at a later date.

How does West Midlands Rail use cookies?

During the course of any visit to West Midlands Rail's website, the pages you see, along with a cookie, are downloaded onto your device. Some of the cookies are necessary for the functionality of the website and they are deleted from your device once you close your browser.

West Midlands Rail also uses "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookies Used

Google Analytics

_ga - 2 Years Experation (Used to distinguish users)

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie Acceptance

cc_cookie_accept, cc_cookie_decline

This cookie is used to indicate that you have acknowledged that cookies are used on this site.

Third Party Cookies

Please note that during your visits to West Midlands Rail's website you may notice some cookies that are not related to West Midlands Rail or West Midlands Rail's contractors. When you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. West Midlands Rail does not control the dissemination of these cookies. You should check the third party websites for more information about these.

How to reject Cookies?

West Midlands Rail will not use cookies to collect personal identifiable information about you and we recommend that you allow the use of cookies. However, if you wish to restrict or block the cookies which are set on the West Midlands Rail website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

To opt out of being tracked by Google Analytics across all websites visit

For more information about "cookies" and how to reject them, please see the Interactive Advertising Bureau's website: